Key Responsibilities:

• Support the daily processing of superannuation transactions, including member contributions, payments, and rollovers.
• Assist with reconciling accounts and maintaining accurate records of member transactions.
• Provide excellent customer service by responding to member inquiries and resolving issues in a timely manner.
• Ensure compliance with superannuation regulations and internal policies through close collaboration with the compliance team.
• Work with cross-functional teams, including finance, investments, and member services, to ensure seamless operations.
• Contribute to the continuous improvement of operational processes and member experience.
• Prepare and deliver reports and presentations for internal stakeholders.
• Participate in projects related to product development, system enhancements, and regulatory updates.

Key Qualifications & Skills:

• Bachelor’s degree in finance, business, or a related discipline.
• 1-3 years of experience in superannuation, financial services, or a related industry.
• Solid understanding of superannuation regulations and industry standards.
• Strong analytical skills with high attention to detail.
• Excellent communication and interpersonal skills, with a focus on delivering superior customer service.
• Proficiency in Microsoft Office, particularly Excel, and experience with superannuation software systems.
• Ability to work independently and collaboratively in a team-oriented environment.

Preferred Skills:

• Experience working with industry superannuation funds or within the financial services sector.
• Knowledge of Environmental, Social, and Governance (ESG) investment strategies.
• Project management experience, particularly in process improvements or system upgrades.